A warranty audit at a car dealership involves a thorough review and examination of the dealership's warranty claims and related documentation to ensure compliance with the manufacturer's warranty policies and procedures. The audit may include an examination of repair orders, warranty claim forms, and other supporting documentation to ensure that all claims have been properly documented and submitted.
The purpose of a warranty audit is to ensure that the dealership is properly reimbursed for warranty repairs and that all claims are valid. The audit may also be used to identify any potential fraud or abuse of the warranty system, and to ensure that the dealership is in compliance with all applicable laws and regulations.
During the warranty audit, the dealership may be required to provide access to their warranty documents and systems, and to answer any questions related to the warranty claims process. The auditor will also review repair orders, warranty claim forms, and other supporting documentation to ensure that all claims have been properly documented and submitted.
If any issues or discrepancies are identified during the warranty audit, the dealership may be required to take corrective action and may also be subject to fines or penalties. The dealership may also be required to implement changes to their warranty claims process to ensure compliance in the future.
